It's simple! Just follow our three easy steps:

1. Take a photo of your entryway or doorbell view.
2. Upload it on our website and place your order.
3. Our team will work its magic and deliver a personalized video of Santa at your door! You can find more details on our "How It Works" page.

We work hard to create and deliver your magical Santa video as quickly as possible. Once your order is placed, you will receive your video within a few days, ready to share with your family and friends.

Your final video will be delivered digitally to the email address you provided during checkout. From there, you can easily download it and share it on social media or with your loved ones.

We want you to be thrilled with your Santa Cam experience. For detailed information on refunds and returns, please review our official Refund Policy page.

Since each video is a custom creation, we begin working on it shortly after the order is placed.  Therefore, we cannot change orders that are currently in process.

For the best results, use a clear, well-lit photo of your front door or entryway, taken from the inside looking out. This is the view where Santa will magically appear! The higher the quality of your photo, the more realistic your video will look.

We're here to help! You can reach our support team by filling out the form on our Contact Us page. We're always happy to assist with any questions you may have.

To stay in the loop on special offers, new features, and holiday updates, be sure to subscribe to our email newsletter at the bottom of our homepage! You can also follow us on our social media channels.

Absolutely. We are committed to protecting your privacy and security. All transactions and data are handled securely. For more details, please see our Privacy Policy.

Your satisfaction is our top priority. If you have any concerns about your final video, please reach out to our customer support team, and we will work with you to make it right.

Please check your junk / spam folders on your emails for the video. If it's not there - please send an email with your order number to support@santacam.co